Job Title: Customer Success Manager
Location: Remote Netherlands
Type: Full-time
Eligibility: Must have work authorization in NL
Travel: 0–25%
Language: English & Dutch

About Dawnguard

Dawnguard’s mission is to redefine cybersecurity with a platform that enables true shift-left security—from day zero to day 10,000.
We embed security directly into system architecture, before a single line of code is written. Our AI-powered platform automates design validation and generates production-ready Infrastructure as Code (IaC) across AWS, Azure, and GCP.

At Dawnguard, we believe security should be proactive, collaborative, and cloud-native. We’re rewriting the DNA of cybersecurity—driven by curiosity, integrity, and resilience.

We start with real customer problems—no tech for tech’s sake. We speak with honesty, even when it’s hard. We think independently, challenge assumptions, and welcome bold ideas that push us forward. We break things to understand them, then build something better. And when we see a problem, we own it.

If that sounds like you, let’s talk.

The Role

As a Customer Success Manager, you’ll serve as the primary partner for Dawnguard’s customers—ensuring they gain measurable value from our platform and achieve their security goals. You’ll build trusted relationships, guide onboarding and adoption, and proactively support customers throughout their lifecycle.

This isn’t a typical CSM role. As one of the earliest members of the team, you’ll have the opportunity to build Customer Success from the ground up at a fast-moving, AI‑native cybersecurity startup.

Responsibilities

Lead onboarding, enablement, and ongoing training for new and existing customers

Build trusted relationships with stakeholders to drive adoption and long‑term value

Monitor customer health, usage metrics, and risks—taking proactive action to ensure success

Gather, synthesize, and advocate for customer feedback across product and engineering

Support renewals and identify opportunities for expansion and account growth

Develop and refine Customer Success processes, playbooks, and tooling

Own and continuously improve the end‑to‑end customer journey

Maintain accurate customer data in CRM and Success platforms

Establish Customer Success as a strategic function within Dawnguard and represent the Voice of the Customer company‑wide

Qualifications

5+ years in Customer Success, Account Management, or related client‑facing roles

Experience supporting technical products or working closely with engineering teams

Strong communication, empathy, and problem‑solving skills

Comfortable operating in a remote‑first, fast‑paced startup environment

Fluent in English and Dutch (written and spoken)

Strong strategic thinking, operational design, and leadership capabilities
Familiarity with cloud platforms (AWS, Azure, GCP)

Experience working in SaaS or cybersecurity companies

Bonus:

Experience building or scaling Customer Success programs in a startup

What You’ll Get

Competitive salary and equity package

Flexible working hours and remote setup

Unlimited PTO

A high‑trust, autonomous culture with strong collaboration

The chance to shape Customer Success and influence product direction

How to Apply

Please submit your application at our careers page Join our mission - Dawnguard. For any questions or additional information, feel free to contact us at careers@dawnguard.ai.

Recruitment Notice

We kindly ask recruiting agencies and third-party recruiters not to contact us regarding this role. Dawnguard does not accept unsolicited resumes or candidate submissions from external recruiters. Any such materials received will not create an obligation to pay referral fees.